At NOVRISA, we are committed to delivering your scooter orders safely, quickly, and efficiently anywhere in the United States. Our shipping standards follow U.S. eCommerce regulations and Google Merchant Center (GMC) guidelines to ensure a smooth and reliable shopping experience.
1. Delivery Coverage
We offer nationwide shipping across the USA.
All scooters and accessories are delivered through trusted, reputable U.S. carriers to ensure safe, secure, and timely delivery.
2. Order Processing Time
All orders are processed within 1–2 business days after your payment is successfully confirmed.
Orders placed on weekends or U.S. public holidays will be processed on the next business day.
3. Estimated Delivery Time
Standard delivery across the United States takes 3–7 business days, depending on your state, carrier availability, and distance from our warehouse.
Deliveries to remote or less accessible regions may require additional transit time.
4. Shipping Charges
Shipping fees are automatically calculated at checkout based on:
Your delivery location
The size and weight of the scooter
Free shipping may be available during special promotions or seasonal sales campaigns.
5. Tracking Information
Once your order has shipped, you will receive a tracking number via your preferred contact method (SMS or email).
You can use this tracking number to monitor the progress of your shipment until it arrives at your doorstep.
6. Order Issues
If your order arrives damaged, incomplete, or incorrect, please contact us within 24 hours of delivery.
Our support team will immediately review the issue and provide a replacement or appropriate solution as quickly as possible.